Engineered with the same precision as our premium collections

Our Return Philosophy

At Porsche Design Store, we craft your shopping experience with the same exacting standards applied to our 75Y Collection and P’8478 Iconic Aviator eyewear. Should any item not meet your expectations, our returns process is designed with German-engineered efficiency.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Unworn, undamaged, with original tags and packaging
  • Processing Time: 3-5 business days after receipt at our Nashville facility
  • Non-Returnable Items: See section below

The Return Process

Follow these steps with the same precision as selecting from our Technical Apparel collection:

  1. Initiate Your Request: Email [email protected] within 15 days of receipt using our template below
  2. Pack Securely: Include all original packaging, tags, and documentation (like our aerospace-grade Kitchen Knives packaging)
  3. Ship: Use the return label provided by our team (return shipping costs deducted from refund)
  4. Confirmation: Receive email notification when your return is processed

Exchange Process

Exchange your item with the same ease as selecting from our 60Y 911 Collection:

  1. Follow the standard return process above
  2. Specify desired exchange item in your return request
  3. We’ll process your exchange once the original item is received
  4. Standard shipping rates apply for the new item

Refund Timeline & Methods

Refunds are processed with the reliability of our Express Performance Shipping:

  • Timeline: 5-7 business days after we receive and inspect your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs and any return shipping fees

Non-Returnable Items

Certain items in our collection maintain their exclusivity like our Fragrance & Care products:

  • Personal care items (Fragrance & Care collection)
  • Custom or monogrammed products
  • Items marked as “Final Sale”
  • Products without original packaging or tags

Return Request Template

Use this template to initiate your return with the same precision as our Design Studio:

Subject: Return Request – [Order Number] Dear Porsche Design Store Customer Service, I would like to initiate a return for the following item(s) from order #[insert order number]: – [Product Name] – [Size/Color if applicable] – [Reason for return] [ ] I request a refund [ ] I would like to exchange for: [specify product] I confirm the item(s) are in original condition with all tags and packaging. Best regards, [Your Full Name] [Order Number] [Contact Email] [Phone Number (optional)]

European Customers

EU residents enjoy the same consumer protections as the craftsmanship in our Golf Collection. Your statutory rights are not affected by this policy.

Questions?

Contact our Nashville headquarters with the same confidence you place in our Jackets & Coats:

Porsche Design Store
3701 Lake Towne Dr
Nashville, US 37013
Email: [email protected]