At Porsche Design Store, we engineer your shopping experience with the same precision and excellence that defines our premium collections. Below you’ll find comprehensive information about our shipping and returns processes, designed with German-engineered efficiency.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping: $12.95 via DHL or FedEx

  • Estimated delivery: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping: Available for orders over $50 via EMS

  • Estimated delivery: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may experience longer delivery times or may not be serviceable.

International Shipping

We ship worldwide (excluding some remote areas in Asia and other select regions). International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns & Exchanges

Should any item not meet your expectations, our returns process is designed with the same attention to detail as our 75Y Collection and P’8478 Iconic Aviator eyewear.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, undamaged, with all original tags and packaging
  • Processing Time: 3-5 business days after receipt at our Nashville facility

Non-Returnable Items

Certain items in our collection maintain their exclusivity and cannot be returned:

  • Personal care items (Fragrance & Care collection)
  • Custom or monogrammed products
  • Items marked as “Final Sale”
  • Products without original packaging or tags

The Return Process

Follow these steps with the same precision as selecting from our Technical Apparel collection:

  1. Initiate Your Request: Email [email protected] within 15 days of receipt using our provided template below
  2. Pack Securely: Include all original packaging, tags, and documentation (like our aerospace-grade Kitchen Knives packaging)
  3. Ship: Use the return label provided by our team (return shipping costs will be deducted from your refund)
  4. Confirmation: Receive email notification when your return is processed

Exchange Process

Exchange your item with the same ease as selecting from our 60Y 911 Collection:

  1. Follow the standard return process above
  2. Specify your desired exchange item in your return request
  3. We’ll process your exchange once the original item is received
  4. Standard shipping rates apply for the new item

Refund Timeline & Methods

Refunds are processed with the reliability of our Express Performance Shipping:

  • Timeline: 5-7 business days after we receive and inspect your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs and any return shipping fees

Return Request Template

Subject: Return Request – [Order Number]

Dear Porsche Design Store Customer Service,

I would like to initiate a return for the following item(s) from order #[insert order number]:

  • [Product Name]
  • [Size/Color if applicable]
  • [Reason for return]
[ ] I request a refund

[ ] I would like to exchange for: [specify product]

I confirm the item(s) are in original condition with all tags and packaging.

Best regards,

[Your Full Name] [Order Number] [Contact Email] [Phone Number (optional)]

European Customers

EU residents enjoy the same consumer protections as the craftsmanship in our Golf Collection. Your statutory rights are not affected by this policy.

Questions?

Contact our Nashville headquarters with the same confidence you place in our Jackets & Coats:

Porsche Design Store
3701 Lake Towne Dr
Nashville, US 37013
Email: [email protected]